Carpet Cleaning SW8 Terms and Conditions of Service

These Terms and Conditions set out the basis on which Carpet Cleaning SW8 provides carpet, rug, upholstery and related cleaning services within SW8 and neighbouring areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Client means the person, firm or company requesting the services.

1.2 Company means Carpet Cleaning SW8, the cleaning service provider.

1.3 Services means carpet, rug, upholstery and any other cleaning or related services supplied by the Company.

1.4 Premises means the property or location where the Services are to be carried out.

1.5 Agreement means the contract between the Client and the Company for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides professional carpet, rug and upholstery cleaning and related services at residential and commercial premises within SW8 and nearby districts.

2.2 The exact scope of Services, including areas to be cleaned, type of cleaning, and any additional tasks, will be agreed with the Client at the time of booking and confirmed verbally or in writing.

2.3 The Company reserves the right to decline any booking if it believes the work requested is unsafe, unsuitable for the methods used, or outside its normal scope of operations.

3. Booking Process

3.1 Bookings may be requested by the Client through the Company’s accepted communication channels. The Company will confirm availability and provide a price estimate based on the information supplied by the Client.

3.2 A booking is only considered confirmed when the Company has accepted the Client’s request and, where applicable, any required deposit has been received.

3.3 The Client must provide accurate details about the Premises, including property type, floor level, parking access, and the number and condition of items or areas to be cleaned.

3.4 The Company’s quotation is based on the information provided by the Client. If on arrival the Company finds that the information was incomplete or inaccurate, it may adjust the price, revise the scope of work, or decline to proceed if the Client does not accept the revised quote.

3.5 The Client must ensure that a responsible adult is present to grant access to the Premises at the scheduled time, unless alternative secure access arrangements have been agreed in advance.

4. Access, Parking and Preparation

4.1 The Client is responsible for providing safe and reasonable access to the Premises, including any necessary codes, keys, or entry instructions.

4.2 The Client must ensure there is suitable parking or loading space close to the Premises for the duration of the visit. Any parking or congestion charges, tolls or similar costs reasonably incurred by the Company in order to perform the Services may be added to the final invoice.

4.3 The Client should remove small items, personal belongings, fragile objects and valuables from the areas to be cleaned before the Company’s arrival. The Company is not responsible for moving heavy furniture, electrical items or delicate objects unless specifically agreed in advance.

4.4 The Client must inform the Company of any known hazards at the Premises, including loose floor coverings, damaged wiring, or any substances that may pose health and safety risks.

5. Pricing and Payments

5.1 The Company will provide a price estimate based on the information supplied by the Client and the Company’s current price list. All prices are quoted in pounds sterling and inclusive or exclusive of VAT, as stated at the time of quotation.

5.2 The Company reserves the right to revise prices where the actual condition or size of the items or areas to be cleaned differs from that described at the time of booking, or where additional work is requested by the Client.

5.3 Payment is due in full on completion of the Services on the day of the visit, unless otherwise agreed in writing. The Company accepts customary payment methods as communicated at the time of booking.

5.4 For certain bookings, the Company may require a deposit to secure the appointment. Any deposit requirements will be confirmed before the booking is finalised.

5.5 Commercial Clients or account holders may be invoiced with an agreed payment term. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend further services until the account is brought up to date.

6. Cancellation, Rescheduling and Access Failure

6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable cancellation charges will be communicated at the time of booking and may vary depending on the size and nature of the job.

6.2 Where adequate notice is not given, the Company may charge a cancellation fee to cover administration and lost appointment time.

6.3 If the Company is unable to gain access to the Premises at the agreed time, or if the Client is not present where required and no alternative access arrangements have been made, this may be treated as a late cancellation and a fee may be charged.

6.4 In the event of severe weather, transport disruption, staff illness, equipment failure or other circumstances beyond the Company’s reasonable control, the Company may need to reschedule the appointment. In such cases, the Company will agree a new time with the Client and no cancellation fee will apply.

7. Client Responsibilities

7.1 The Client is responsible for ensuring that the Premises are ready for the Services to be carried out and that the areas to be cleaned are reasonably tidy and accessible.

7.2 The Client must inform the Company of any stains, spillages, damage, defects, or areas of particular concern before work commences.

7.3 The Client must notify the Company of any known colour instability, previous treatments, or manufacturer care instructions relating to the carpets, rugs or upholstery to be cleaned.

7.4 The Client must keep children, pets and other occupants away from work areas while the Services are being carried out and until surfaces are fully dry, to ensure safety and prevent re-soiling.

8. Cleaning Methods, Results and Limitations

8.1 The Company will use cleaning methods and products that are appropriate for the type and condition of the items being cleaned, based on industry practice and the information provided by the Client.

8.2 While the Company will make reasonable efforts to remove stains and odours, it cannot guarantee complete removal of all marks or discolouration. Some stains may be permanent or may only improve rather than disappear entirely.

8.3 Differences in wear, fading, sun damage, and historic staining may become more visible after cleaning. The Company is not responsible for such pre-existing conditions becoming more apparent.

8.4 Shrinkage, colour run or other adverse reactions can occur if fibres or dyes are unstable, or if the items have been previously damaged, over-wet, or treated with unsuitable products. The Company will take reasonable care but cannot be held liable where such inherent risks exist and were not reasonably apparent before cleaning.

9. Health, Safety and Environmental Compliance

9.1 The Company will carry out the Services in a manner that aims to protect the health and safety of its operatives, the Client, and other occupants of the Premises.

9.2 Cleaning solutions and equipment will be used in accordance with manufacturer guidelines and relevant regulations. The Client should not touch or interfere with equipment, tools or materials used by the Company.

9.3 The Client must ensure adequate ventilation is available where required, particularly where cleaning solutions are being used or where drying equipment is in operation.

10. Waste and Disposal Regulations

10.1 During the provision of Services, the Company may generate waste water, removed residues, and other waste materials arising directly from the cleaning process.

10.2 The Company will handle and dispose of such waste in compliance with applicable waste management and environmental regulations. Waste water will only be discharged via appropriate drainage points approved for such use.

10.3 The Client must inform the Company of any restrictions on waste water disposal or drainage systems at the Premises. If the Premises have special drainage or waste considerations, the Client must notify the Company before the work begins.

10.4 The Company is not responsible for pre-existing waste, rubbish, or hazardous materials at the Premises that are unrelated to the Services. The removal of such items is outside the standard scope of work unless specifically agreed and quoted as an additional service.

11. Damage, Liability and Insurance

11.1 The Company will take reasonable care when providing the Services. In the unlikely event of accidental damage caused by the Company during the cleaning process, the Client must report this to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion.

11.2 The Company’s liability for any loss or damage arising from the provision of the Services is limited to the cost of repair or replacement of the specific item or area affected, taking into account age, condition and fair wear and tear, and shall not exceed the amount actually paid by the Client for the relevant Services.

11.3 The Company is not liable for:

a. Pre-existing damage, wear, stains, defects or weaknesses in carpets, rugs, upholstery or fixtures.

b. Any indirect, consequential or economic losses, including loss of profit, loss of opportunity, or loss of use.

c. Damage arising from the Client’s failure to disclose relevant information, follow advice, or comply with these Terms and Conditions.

11.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

12. Complaints and Service Issues

12.1 If the Client is not satisfied with any aspect of the Services, they must notify the Company promptly, and in any event within 48 hours of completion, giving details of the concern.

12.2 The Company may request to inspect the affected area or item at the Premises in order to assess the issue and, where appropriate, may offer to re-clean or otherwise remedy the matter.

12.3 The Company’s obligation to address any complaint is conditional on the Client providing reasonable access to the Premises and not attempting further cleaning or alterations that could affect the Company’s ability to assess the original work.

13. Privacy and Data

13.1 The Company will collect and use the Client’s personal data only to the extent necessary to manage bookings, process payments, and deliver the Services.

13.2 The Company will take reasonable steps to protect personal data from unauthorised access or disclosure, in accordance with applicable data protection laws.

14. Changes to Bookings and Terms

14.1 Any request by the Client to change the time, date or scope of a booked service is subject to the Company’s approval and availability. Additional charges may apply for increased scope or short-notice changes.

14.2 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular Agreement.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Agreement between the Client and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

16.4 These Terms and Conditions, together with any written quote or confirmation provided by the Company, set out the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or representations.